Two or three years ago I visited a particular resort in Los Cabos, Mexico that I liked a great deal. A few weeks ago, I had the opportunity to return to that same property for another stay. I was excited by the prospect for two reasons:
1) I fully enjoyed the location, facilities and experience on my first visit.
2) I discovered that this property had changed ownership and was now owned and managed by the Playa group and operated as the Hyatt Ziva Los Cabos. After all the buzz, I was very keen to experience the new Hyatt all-inclusive concept for myself.
In my previous post, I presented lots of background information about the exciting new Hyatt Zilara and Ziva brands. I encourage you to take a moment and read that post. (Just be sure to tether yourself to this post. I don’t fancy floating through cyberspace in an unflattering, bulbous space suit searching for you.) If you are wondering about the title of this blog post, the explanation is simple. The property was pure silver before but through a miracle of alchemy that only the Hyatt folks in white lab coats could pull off, it is now solid gold! As proof, consider the fact that the Hyatt Ziva Los Cabos was awarded Triple AAA’s 2014 Four-Diamond designation this past March.
In that prior post, I talked about the “evolution of all-inclusive” and listed a few specific amenities such as the butler service, unlimited pillow menu, Tequila sommelier and romance concierge. Let’s spend the remainder of our time together considering a few more marks of distinction.
Service From The Heart
I will grant you I am not necessarily the brightest porch light on the street but I admit I was a bit confused when I first noticed that the staff were constantly smiling at me while placing a hand over their hearts. I quickly ruled out a strange contagion of cardiac ailments . . . unless these were the most affable and chipper heart attack victims I have ever met. As it turns out, this is their unique and very endearing salute to their guests. It is meant to convey that their service comes not from duty but from the heart. And you know what, it so clearly does! I’ll let the dour cynics roll their eyes and call it hokey if they care to provided they leave me alone to bask in the radiant warmth of the staff’s genuine hospitality.
Let’s be honest. Buffet and gourmet are not normally used in the same sentence by true gourmands. Leave it to Hyatt to shatter even that common misconception. The Hyatt Ziva Los Cabos can claim not one but two gourmet buffet restaurants: one features international cuisine and the other Mexican. However, if your patrician upbringing produces involuntary quivers at the term “buffet”, not to worry. There are five specialty à la carte Restaurants, including Bon Vivant (French classical), Lotus (Teppanyaki-style cooking with a Sushi bar) and Coral (outdoor grilled seafood). I wouldn’t worry about a precipitous weight loss during your vacation.
When I was a guest at the Hyatt Ziva, I was privileged to meet . . . and even spend a little quality golf course time with . . . Francisco Silva, the General Manager. As will be true of every general manager as each new property opens, he had just been challenged to create a unique “spontaneous moment” for his guests. This is intended to be some unexpected amenity rendered to the guest at no charge. Francisco had a couple of ideas he was mulling over but he said if he told me he would have to kill me. OK, not really but these general managers are very competitive. They take tremendous pride in their profession and especially in assembling a staff from top to bottom that reflects their values. After spending some quality time with Francisco, it is easy to see why the service at his resort is so exemplary.
As I sit here and stare at the picture above (you must click on it for the full effect), I picture myself at just this time of day, sitting on one of the floating conversation / fire pits in the foreground, sipping an Argentinian Malbec all the while letting a gentle ocean breeze waft over me. Since I am exhausted from penning yet another literary masterpiece anyway, I have decided to go reheat my coffee and come back and gaze at the full screen version of this picture for the next several minutes until a zen like serenity envelopes me.
I know! Let’s both make this picture our new desktop!