Quantum Of The Seas: Smartest Ship On The Seas Six Ways To Sunday

I have an embarrassing admission to make.   I have long harbored a secret (note I did not say laudatory) desire to be widely recognized by my associates as “the smartest person in the room.”  It has taken quite some time, intensive therapy and, it goes without saying, a mountain of irrefutable evidence for me to arrive at last to a place of serene acceptance.  I now freely acknowledge that the only time that phrase can be applied to me with complete veracity are those occasions when I step into a my hall closet to retrieve my wind breaker.

By way of stark contrast, Quantum of the Seas is indisputably “the smartest ship on the seas” six ways to Sunday.  If you are unfamiliar with that idiom, basically it means “every way possible, thoroughly, completely.”  (If you are a linguistic junkie like me, click here for a full explanation of why there are six ways to get to Sunday.)

Quantum of the Seas in Papenburg

As mentioned in my previous post, I was an eyewitness to the Quantum of the Seas reveal held in the Meyer Werft shipyard in Papenburg, Germany on Monday, August 25th.  If you would like to view the full-blown (full-blown as in the one-hour, twelve plus minute) version, pop some popcorn, pour yourself a giant root beer float, fully extend the Lazy Boy recliner and click here.  It is very entertaining, actually.  If, however, you prefer the Denton abridged version, succinctly summarized and meticulously hyperlinked,  read away.

SIX WAYS TO SUNDAY

1)  SMART Check-In

Royal Cabibbean's SMART check-inAs explained by Richard Fain, RCCL’s Chariman and CEO, the first inclination was to make check-in easier.  The second thought was, “Let’s just eliminate it.”  I like the way these people think!

The process begins with entering all your documentation online at home before you even begin your trip (but after you have booked it with a travel professional).  You can even take a selfie and upload your own picture.  You will then receive digital boarding confirmation.  When you get to the ship, you print out a boarding pass and a crew member simply swipes your passport and scans your bar code as you board the ship.  The goal is “sidewalk to shipboard” in ten minutes.

Would you like to know more about the RFID (radio frequency identification) luggage tracking system that allows you to know when your luggage has been delivered to your room?  Are you eager to learn about RFID WOW bands, i.e., wristbands that facilitate navigation of the ship and onboard purchases?  Read More

2)  SMART Concierge

Smart concierge Again, this process begins at home with Royal Caribbean’s newly updated Cruise Planner.  Some people are spontaneous free-spirits that like to be blown along like a leaf on a blustery fall day.  OK, that would not be me.  I am more the type that gets very anxious just after lunch if I don’t have a clear plan for dinner.

Cruise Planner was designed for type-A’s like me who want to scope out the many dining options within “Dynamic Dining” (more about that next post), evaluate options for shore excursions and book my pedicure (just kidding, I am more of the full body massage type).  But what about when you get on the ship?  Someone should come up with an app for that.  Oops, RCCL just did.  It is called Royal IQ and it does amazing things.  How amazing?  Read More

3)  SMART Connect

Quantus of the Seas Smart connectAnyone who has ever cruised knows just how frustrating an issue connectivity has always been on every cruise line, including Royal Caribbean.  You could spend a nice down payment on a Harvard education just trying to connect.  Of all these six ways to Sunday innovations, the one I am about to describe will undoubtedly be the biggest game changer of all.

Royal Caribbean has partnered with O3b, a fascinating company in its own right, to deliver connectivity that is several times faster with hundreds of times the bandwidth than has been possible in the past.  This is done by means of a satellite directed beam that literally follows the ship along its route.  This means you will be be able to stream videos, Skype, Facetime and perform all the other functions you are used to on land.

Before we leave the subject of technology, by way of an insight into the soul of Royal Caribbean and not just bits and bytes, Richard Fain announced that RCCL is giving every crew member on every ship in the fleet a Windows tablet amounting to over 40,000 free tablets!  These hard-working folks spend months away from their families and these tablets, combined with the improved connectivity, will mean the world to them in terms of staying in touch.

If you want to be blown away (figuratively, of course), just watch this video.  View More

4)  SMART Experience

OK, fair warning.  It is not going to be possible to treat this subject in any detail here.  WeTwo70 Nighttime 2 are talking Two70, robotic entertainment, virtual balconies, North Star, RipCord by iFly, SeaPlex, bumper cars, roller skating, Bionic Bar and much, much more. But if you come back soon . . . I have always longed to have a repeat visitor . . . I promise we will explore both entertainment and dining in great detail.

For now I will simply mention that Two70 is one of the most amazing venues ever created on land or sea.  The name comes from the floor to ceiling glass windows that offer a 270 degree panoramic view of the surroundings; windows that can transform themselves into giant screens.   Eighteen 8k hi-def projectors will be able to create an amazing ambiance turning the room in a matter of seconds into a rain forest or a famous cityscape.

Are you ready to view another amazing video?  View More

5)  SMART Service

Royal Caribbean has always been renowned for their service but they are adding custom apps that will permit crew members to better accommodate guests’ preferences and peccadillos.  Do you prefer gluten-free dining or your dry martini shaken not stirred (in which case you are having severe James Bond delusions)?  Crew members are now equipped to cater to your every whim.

6)  SMART Sustainability

One of the more interesting aspects of this category was the reveal that this will be the first cruise ship to fully use an air lubrication system where the ship literally floats on a tiny layer of microscopic bubbles which coat the hull and reduce friction.  There are 66,000, give or take, light bulbs on the ship and not one is incandescent.  They even freeze the garbage so it can be recycled upon reaching port versus going into a landfill.

Time has overtaken us.  As I mentioned last time, all the pictures I took on my adventure can be viewed here.  Until next time, travel safe.  Your addiction to these spellbinding posts can be our little secret. Hey, you’re only human.

A Quantum Leap(frog)

Over the past several days, I have been standing in tall cotton . . . as we are wont to say in the south.  Just consider these three fortuitous and unexpected events.  First, as mentioned in my previous post, I was one of five travel professionals selected from a pool of more than five hundred entrants to accompany approximately seventy other folks from the travel industry and the media on a special charter flight to Papenburg, Germany.  Our express purpose was to take a sneak peek at the soon to be launched Quantum of the Seas and later on the Anthem of the Seas.

Miami Air Charte

A quick shout out to Miami Air. The food was both abundant and delicious and the service impeccable. Thanks for a great ride!

Secondly, in the departure lounge, my name was randomly drawn from among the four other contest winners for a seat in business class. Finally, upon arrival, we were dispersed to various small hotels and I was dropped off at the Arkadanhaus Papenburg. This beautiful boutique hotel had only been opened two weeks.  No guest had ever slept in my room which pretty much eliminates all possibility of bed bugs (assuming I am not a carrier, of course!)  and was situated on the canal in the picturesque heart of the city.  Our hotel soon became the envy of the other participants.

Arkadenhaus PapenburgIn some circles of Christian theology, there is a doctrine called “dying grace” which holds that pious Christians who depart this life somewhat precipitously (as opposed to a protracted illness, for example) are often granted a few particularly glorious days just prior to their demise. My wife’s uncle, for example . . .  a true saint . . . was called home during a peaceful sleep following an especially memorable family Thanksgiving gathering a few years back.

Now when you consider that I will soon be boarding a flimsy aluminum tube where I will be careening through the lower levels of the stratosphere at 500 plus miles per hour over a vast ocean, I am sincerely hoping that the items catalogued above merely represent a run of Las Vegas style good luck rather than my personal experience of  “dying grace”.  I’m not quite ready, Uncle Murray!

Starting with the previous post and for the next several, I will devote my modest literary talents to bringing you along on my whirlwind 48 hour touchdown to lift-off odyssey. My challenge will to be to distill a barrel of fun into a few drops of valuable insight. Given the enormity of the task, you will find embedded in some of these posts a very liberal sprinkling of hyperlinks. In that fashion, what catches your fancy here can be perused in detail at your leisure.

Let’s begin, shall we, with the title? Merriam-Webster defines a quantum leap  as “a sudden large change, development, or improvement.”  A quantumKnights gloves leapfrog is both coined and defined by your humble squire as “any sudden large change, development, or improvement that leaves your competition whimpering like a small child lost in the food court of the neighborhood mall.”  Royal Caribbean has thrown down the gauntlet and it remains to other cruise lines to accept the challenge. Those other cruise lines are in the unenviable position of having just watched RCCL vault over them in this multi-billion dollar game of leapfrog as if their feet were planted in concrete.

The remainder of this post, as well as subsequent posts on this subject, will be devoted to demonstrating the veracity of this admittedly bold assertion.

German Engineering

If you want a watch made, you go to Switzerland. If you want a world class ship built, you hire the Germans. You should take a moment and read this brief history of the Meyer Werft shipyard. Upon our arrival, we lunched in a building converted from the former Meyer Werft factory replete with the original moveable cranes overhead.

Following lunch, we toured the Ems PreCab Cabin Factory. Did you know that every cabin Vicki Freed and Terry Denton about to enter the Meyer Werft shipyard(some 2000 or so) will be built as a separate module and delivered to the ship to be inserted into its precise location? Nor did I. They have borrowed from the automotive industry the concept of a slow-moving (v e r y  s l o w  m o v i n g) assembly line where workers sequentially apply their own expertise. The picture on the left is Vicki Freed, Senior Vice President of Sales and Trade Support & Services, and your humble servant about to enter the factory.  It speaks volumes about Vicki’s generosity in risking her stellar reputation by allowing her photo to be taken with moi!

Anthem of the Seas under construction

Following the visit to the PreCab factory, we moved over to the Meyer Werft shipyard’s Laser Hall and the Block Assembly and Building Hall where we saw the Anthem of the Seas in an earlier stage of construction. These great ships are built in sections and joined together with a very strong, water-resistant superglue. OK, I made up that last bit.

At 4:00 pm, sensing that sleep deprivation and our forced march were threatening to render us comatose, they allowed us to park our weary carcasses for the highlight of the day, the live web cast “Reveal” staring RCCL’s own Chairman of the Board RichardRichard Fain and David Pogue at the Reveal Fain and technology guru David Pogue. “And what exactly did they reveal?”, I know you are dying to ask.  I will tell you . . . next time.  That is what those in the news biz call “a tease”.   For those who were hoping for a detailed listing of the many virtues of the Quantum of the Seas,  just watch for the next post.  The Quantum tour was day two of our trip.

Here is a quick summary of the remainder of day one. Enjoyed a very nice dinner. Crashed and burned. Awoke half an hour later to the ear-piercing sound of fireworks being set off directly outside my window which thunderous racket in my stupor I somehow wove into a dream about a surprise Russian invasion of the Ukraine. Let’s all pray that part was just a bad dream.

If you would like to see all the pictures I took on my trip, click here.  Now is your chance to participate by taking this short survey.