Viva La Ziva: Turning Silver Into Gold

Two or three years ago I visited a particular resort in Los Cabos, Mexico that I liked a great deal.  A few weeks ago, I had the opportunity to return to that same property for another stay.  I was excited by the prospect for two reasons:

1)  I fully enjoyed the location, facilities and experience on my first visit.

2)  I discovered that this property had changed ownership and was now owned and managed by the Playa group and operated as the Hyatt Ziva Los Cabos.  After all the buzz, I was very keen to experience the new Hyatt all-inclusive concept for myself.

Hyatt Ziva Los Cabos

Not a bad way to be greeted upon arrival. They all seem so pleased to see me!

In my previous post, I presented lots of background information about the exciting new Hyatt Zilara and Ziva brands.  I encourage you to take a moment and read that post.  (Just be sure to tether yourself to this post.  I don’t fancy floating through cyberspace in an unflattering, bulbous space suit searching for you.)  If you are wondering about the title of this blog post, the explanation is simple.  The property was pure silver before but through a miracle of alchemy that only the Hyatt folks in white lab coats could pull off, it is now solid gold!  As proof, consider the fact that the Hyatt Ziva Los Cabos was awarded Triple AAA’s 2014 Four-Diamond designation this past March.

In that prior post, I talked about the “evolution of all-inclusive” and listed a few specific amenities such as the butler service, unlimited pillow menu, Tequila sommelier and romance concierge.  Let’s spend the remainder of our time together considering a few more marks of distinction.

Service From The Heart

Hyatt Ziva Los Cabos saluteI will grant you I am not necessarily the brightest porch light on the street but I admit I was a bit confused when I first noticed that the staff were constantly smiling at me while placing a hand over their hearts.  I quickly ruled out a strange contagion  of cardiac ailments . . . unless these were the most affable and chipper heart attack victims I have ever met.  As it turns out, this is their unique and very endearing salute to their guests.  It is meant to convey that their service comes not from duty but from the heart.   And you know what, it so clearly does!  I’ll let the dour cynics roll their eyes and call it hokey if they care to provided they leave me alone to bask in the radiant warmth of the staff’s genuine hospitality.

Beyond Gourmet

Let’s be honest.  Buffet and gourmet are not normally used in the same sentence by true Hyatt Ziva Dining Optionsgourmands.  Leave it to Hyatt to shatter even that common misconception.  The Hyatt Ziva Los Cabos can claim not one but two gourmet buffet restaurants:  one features international cuisine and the other Mexican.   However, if your patrician upbringing produces involuntary quivers at the term “buffet”, not to worry.  There are five specialty  à la carte Restaurants, including Bon Vivant (French classical), Lotus (Teppanyaki-style cooking with a Sushi bar) and Coral (outdoor grilled seafood).  I wouldn’t worry about a precipitous weight loss during your vacation.

Spontaneous Moments

When I was a guest at the Hyatt Ziva, I was privileged to meet . . . and even spend a little quality golf course time with . . . Francisco Silva, the General Manager.   As will be true of every generalHyatt Ziva Los Cabos manager as each new property opens, he had just been challenged to create a unique “spontaneous moment” for his guests.  This is intended to be some unexpected amenity rendered to the guest at no charge.  Francisco had a couple of ideas he was mulling over but he said if he told me he would have to kill me.   OK, not really but these general managers are very competitive.  They take tremendous pride in their profession and especially in assembling a staff from top to bottom that reflects their values.  After spending some quality time with Francisco, it is easy to see why the service at his resort is so exemplary.

Hyatt Ziva Los Cabos exteriorAs I sit here and stare at the picture above (you must click on it for the full effect), I picture myself at just this time of day, sitting on one of the floating conversation / fire pits in the foreground, sipping an Argentinian Malbec all the while letting a gentle ocean breeze waft over me.  Since I am exhausted from penning yet another literary masterpiece anyway, I have decided to go reheat my coffee and come back and gaze at the full screen version of this picture for the next several minutes until a zen like serenity envelopes me.

I know!  Let’s both make this picture our new desktop!

Hyatt All-Inclusive Resorts: Evolution or Revolution?

Playa Hotels and ResortsAre you familiar with Playa Hotels And Resorts?  Probably not so much. Have you ever heard of Hyatt Hotels?  With the possible exception of a few frost-bitten souls living on Deception Island, Antarctica, most would say, “Yes, indeed.”    “And what does one have to do with the other?”, I hear you asking.  I hope you were asking because if you were just clearing your throat, this is going to be a very short blog post!

*Playa Hotels And Resorts harbors the lofty goal of becoming “the leading international resort and leisure company in the all-inclusive resort segment .”  If that were my personal goal (instead of trying to avoid homelessness and/or deportation), I would be looking around for some strong coattails to ride.   You might say Playa hit the lotto!  Just a little less than one year ago, a subsidiary of Hyatt Hotels Corporation announced a considerable investment (considerable as in $325 million dollars) with the goal of acquiring and developing new all-inclusive resorts under the iconic Hyatt brand.  You can read all about it here.

I was recently privileged to hear Kevin Froemming, Playa’s Executive Vice President and CMO, artfully present the concept that undergirds all their efforts.  It is summed up in their tag line, “The Evolution of All-Inclusive”.   After I unveil some of the pillars resting on this solid foundation, I will leave it to you to decide whether this is gradual evolution or more akin to radical revolution.

ROMANCE CONCIERGE

Couple Massage at Hyatt Zilara CancunI will begin with my personal favorite.  I don’t think any of you guys out there will have any trouble identifying with this.  You are on vacation celebrating some special occasion:  honeymoon, anniversary, joint release from state prison . . . something.  You want this trip to be burned into her memory like a cattle brand on a yearling calf’s backside.  (My personal lack of romance expertise shows up even in my crass analogies!)

The problem is, you don’t have the foggiest clue where to start.  Here’s what you do.  You tell her you are going down to the gym for a workout.  Strike that.  She will never buy that.  Tell her you are going to a tequila swilling contest in the cigar lounge.  That should do the trick.  Now here’s the sneaky part.  You are really going to the appointment you have set with the “romance concierge”.  An hour later (two hours if you stop by the bar just to become convincingly tipsy) you will be swaggering back to your room, romance agenda tucked safely in the back pocket, hair flowing like Fabio on the cover of some trashy novel.

Tequila Sommeliers

Speaking of Tequila, have you noticed that there are more varieties of tequila in Mexico Tequila Sommeliersthan visible stars in Andromeda.   Unless you want to share my humiliating experience of standing frozen in indecision before a wall of tequila for an embarrassing length of time, I suggest you avail yourself of this service.  And should you find yourself in Jamaica (more about that momentarily), you will be offered the services of a rum sommelier.  I once considered becoming a box wine sommelier but couldn’t find a hoity-toity French school for that.

Beach Butlers

    Beach ButlerLuggage Butler

I don’t know how many personal butlers you have at your beck and call but speaking for myself, it is a very low and and very round number.  And, even if I did, it would probably not be a beach butler seeing as I don’t own any beach property either.  (Life can be so very cruel, don’t you agree?)   All the more reason to be excited by the prospect of having your whims catered to by, not just a Beach Butler, but a Pool Butler, a Luggage Butler, a Family Butler and a Suite Butler.   I know what you are thinking.  You figure I am delusional after being generously over-served by my Tequila Sommelier.  Nope, I am stone cold sober and for once (circle your calendar) dead right about something!  Hyatt all-inclusives have more butlers than Mickey Rooney had wives!

Unlimited Pillow Menu

OK, I’m running out of time and there is more I want to share so I will let this little item pass Unlimited Pillow Menuwith the observation that I am obviously a Neanderthal slug devoid of any trace of refinement.  I wouldn’t have a clue how to order a pillow.  When you get beyond white, soft and rectangular, I am pretty much clueless.  I will leave this item to the more cultivated and genteel among you.

Hyatt Zilara and Hyatt Ziva

The Hyatt all-inclusives, for now at least, will fall into one of these two categories.  The first Zilara, the Hyatt Zilara Cancun is to be found, not exactly shockingly, in Cancun and is the former THE ROYAL, Cancun.  It made my top five list in my post Crème de Cancun: The Top Five Resorts.  The first Ziva is the Hyatt Ziva Los Cabos.  I will let you decipher where it is located.  Here is the distinction between the two:  The Hyatt Zilara resorts will be adults only and Hyatt Ziva resorts will be family properties.

ALERT:  My next post will share details of my recent stay at the Hyatt Ziva Los Cabos!

Hyatt Ziva Rose Hall JamaicaI will conclude this post with an exciting announcement!  The former Ritz-Carlton Golf And Spa Resort in Rose Hall, Montego Bay, Jamaica was sold to Playa Hotels And Resorts in September, 2013.  It will open after a multi-million dollar renovation in November, 2014 as the first combined Hyatt Zilara / Hyatt Ziva, Rose Hall, Montego Bay, Jamaica.  This development deserves a blog post all its own which, should I linger a little longer, it will have.  Be watching for that post soon! (Also Hyatt Ziva Cancun and Hyatt Ziva Puerto Vallarta are opening in late 2014.)

*  Not to wander too far off into the weeds but Playa Hotels And Resorts, in addition to the Hyatt branded and Playa managed hotels we have been talking about, also has its own Playa branded and managed hotels and other branded and managed hotels as well.  That will have to keep for another time but if you simply can’t wait,  you can read about their entire portfolio here.