The Gilted Edges Of Murray Gardiner

If you have long since fallen under the seductive spell of Travel By Terry (and if not, I know a great African witch doctor I can recommend), you will know that I have a category on my blog called Backroom Banter in which I offer up the insights of leading travel industry luminaries.  Check the list of previous posts in that category and you will discover just how high the bar is set for admission.   I myself have been rejected . . . twice!

I mention this to say that although you may not have heard of Murray Gardner, don’t let his modesty and low profile mislead you.  When it comes to the dark continent, there is no brighter beacon than Murray Gardiner.  As you read his thoughtful answers to my marginally intelligent questions, you will realize that Murray has a sterling pedigree, a first-rate education, an enviable record of accomplishment, an insightful view of the Africa market and a strikingly beautiful family as you can clearly see for yourself.   Add to that, day by day he is building a lasting legacy of accomplishment.

Murray Gardiner family1)  What was it like growing up as an offspring of Adrian Gardiner, one of the true pioneers of African conservation and game reserve development?

It was exciting.  It was great to be part of something special and I am very proud of what my Dad has achieved.  It is also tough at times as my brother and I have big shoes to fill.  My Dad has been very supportive of what I have done with Giltedge and equally proud of my achievements.

Giltedge Africa 2)  With your father’s enterprise, The Mantis Collection, so broadly involved  in boutique hotels, game reserves, ski lodges and chalets, and much more, what made you decide to focus on building a premier destination management company?

I think it was a natural fit.  My Dad knew a lot of people in the industry, which helped open doors in the early days.  Mantis Collection also needed a vehicle to get bums in beds, so Giltedge certainly helped with this.  However, it is important to understand that we do not send business to Mantis to make sure their beds are filled.  We always create an itinerary that fits our clients’ needs and that often includes non-Mantis properties.  I also wanted to create my own legacy.

3)  How did your stint working for an internet company in London and as a publisher of Murray GardnerGiltedge magazine prepare you for the work that you are known so widely for today?

I think it certainly helped me understand how international companies operate.  It also gave me the opportunity to travel and understand the challenges one faces when travelling on a long haul route.  Through publishing a travel magazine, I was able to meet some key people in the industry who were instrumental in helping Giltedge grow into the company it is today.

4)  Giltedge Africa is unique in that it has both inbound and outbound divisions and has a significant focus on incentive and golf travel as well.  Would you give our readers a quick overview of the various markets Giltedge Africa serves in Southern and Eastern Africa?

Our core markets for clients travelling to Africa are USA, Canada, UK, Scandinavian Countries, Australia, China and New Zealand.  We have full presentation in both the USA and Sweden.  The countries we send clients to include: South Africa, Namibia, Botswana, Zambia, Zimbabwe, Mozambique, Kenya, Tanzania, Rwanda, Uganda, Seychelles and Mauritius.  With us having an office in South Africa, we contract directly with most properties, which allows us to offer very competitive pricing.

Giraffe5)  Where geographically do you spend the bulk of your time these days and what facet of your business demands most of your personal attention?

After a 3 year stint living in the US, I am now spending 70% of my time back in Cape Town.  If I am not there, then I am in Austin, TX, which is Giltedge’s US hub.  As our business covers all aspects of travel – FIT, group, incentives, corporate travel, golf, etc. I am very involved in the business development of all these divisions within our company.

6)   What is your vision for tourism in Africa for the coming decade and what are the greatest challenges you see to realizing those goals?

The current challenge is most definitely Ebola.  One does not know how this is going to affect our tourism business over the coming year.  Communication with clients is key at this stage and we all need to be marketing our destination more than ever.  With the South African Rand at its weakest against the US dollar in several years, it is an attractive cost effective destination.  With some of the best hotels and game lodges in the world, we would like to see Southern and East Africa become one of the tourist hot spots worldwide.

lions7)   I have saved what may prove the most difficult question for last.  What is the best personal travel experience you have every had and why?

I think every travelling experience within Africa is unique and life changing.  Certain things appeal to each individual, family or group.  We pride ourselves in creating trips of a lifetime, so we listen and get to know our clients before creating an itinerary.  With me spending more time in South Africa, I am excited to be able to go out and experience more amazing properties.

Thanks Murray for stopping by Travel By Terry and sharing your wisdom.  (Dear reader, despite what you might assume, Murray agreed without the involvement of any incantations, spells or potions by my trusted African medical consultant referenced above.)

Just so you know, you haven’t heard the last from Giltedge and The Mantis Collection or from me, for that matter.  I have already written a post on the Zambezi Queen which I invite you to peruse at your leisure.   It is my full intention to introduce you to many more masterpieces in this coveted collection in the days ahead.

Vicki Freed: One Of Royal Caribbean’s Leading Ladies

There are achievers and then there are over-achievers.  (You may have noticed,  I intentionally omitted under-achievers since that strikes a little too close to home for some of us.)  Vicki Freed, the Senior Vice President of Sales and Trade Support & Services for Royal Caribbean International, certainly belongs to the over-achiever category.

Vicki Freed of Royal Caribbean

One of the few times you will catch Vicki just hanging around!

She has set an incredible record of accomplishment.  Should I attempt to catalog her rather daunting list of achievements here, it would only serve to make Vicki blush and, more importantly, take time away from hearing her valuable insights.  I suggest instead you read her full bio here.

What is even more remarkable though is how she has managed to reach the pinnacle of the cruise industry while retaining such warm affection and high esteem among so many of her colleagues and travel industry constituents.  I refrained from saying all because surely there must be someone out there for whom Vicki is not the flavor of the month but lacking an electron microscope and a research sabbatical, so far I have not been able to detect one.

Royal Caribbean Oasis of the SeasWhat you will discover for yourself when you listen to the recorded interview below is that Vicki combines a keen intellect with an ebullient charm.  This happy confluence of gifts has served her well in her career.  She embodies the brand she represents:  contemporary style and timeless grace.  Cream rises inexorably to the top and Vicki is the executive equivalent of crème de la crème.  Hey, I would be right there too if I hadn’t somehow become a little curdled along the way!

Before you listen to the interview, you might be amused (not that I was at the time) by this quick aside.  In preparing for the interview I alerted my co-workers not to come calling, put my phone on Do Not Disturb, turned off my cell phone and securely shut my door, all to insure that the recorded call would be as clear as possible.  Notwithstanding all my precautions, sixty seconds into the interview a window washer started spraying what sounded,  to my ears at least, like a 3″ fire hose on to my exterior windows rattling the window panes and shattering my nerves.  By some miracle, you will not be able to detect the clatter on the recording!

I seem to have been assigned a guardian angel who requires both morning and afternoon naps.  Granted looking after me has to be particularly exhausting but why can’t I have someone shepherding me around with a little more energy or perhaps, more importantly, a less perverse sense of humor!

OK, let’s get to the good stuff!  In our conversation, Vicki, among other things:

1)  Offers some excellent advice to first-time cruisers

2)  Gives us just a peek into the new Quantum class of ships on the near horizon

3)  Nimbly explains how “Every Ship Can Be The Best Ship”

Click here or on Vicki’s picture to see probing questions magically transformed into perceptive answers right before your very eyes . . .  or ears, I suppose, in this case.

Interview with Royal Caribbean's Vicky FreedDo you have a favorite travel industry executive that you would like to see subjected to the unquestionable prestige of appearing on Backroom Banter?  Vicki has set a very high bar but if you do have someone in mind, send me their name and I will see if can’t appeal to their charitable spirit as I did with Vicki.